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Terms & Conditions
Landmark Vacation Homes
Thank you for your business and we hope you enjoy your stay in our property!

RENTAL AGREEMENT & CREDIT CARD AUTHORIZATION: Reservations for this property are non-refundable, subject to our cancellation policy as outlined in your rental agreement. For legal and accounting purposes, the person placing the Reservation must be the same as the credit card holder. This person is considered to be the guest (the "Guest") and all other persons involved with the rental are considered to be the Guest's invitees. Our properties are inspected before and after each reservation. Guest agrees to pay for any damage to the property, any excessive cleaning required at check-out, any missing or damage to the property contents, or any other accidental damage to anything within the property during the rental period. Any such damage or missing items shall be deducted from the security deposit collected as part of your reservation, and if any damages are above this amount then the Guest authorizes any said damage or missing items to be charged to their credit card on file.

RESERVATIONS: All Reservations are subject to Landmark Vacation Homes approval. Online rates are subject to change without notice. 

PROPERTY: Guest rents, for vacation purposes only, the furnished real property and improvements described.

ARRIVAL & DEPARTURE: Check-in time is no earlier than 4:00 PM on arrival date. This time may be delayed should unforeseen circumstances arise. Check-out time is no later than 10:00 AM on the departure date. Early Check In and Late Check Out options are available for an additional fee if available (not an option during Peak Times). If Early Check and/or Late check out are approved, you will receive an email confirmation from our reservations team.

PAYMENTS & SECURITY DEPOSIT: A valid credit card to be kept on file is required upon booking the reservation. A security deposit and 50% of the total reservation cost is due at booking. Balance payment is due 14 days before check-in and will be charged automatically to same credit card used to book the reservation, unless otherwise communicated. Should a security deposit not be collected or damages cost are above the amount of deposit, the credit card on file will be charged for any of these costs. Guest hereby grants consent to charge the credit card on file for any damages, missing items, excessive cleaning, fines, and, if necessary, cost incurred to remove Guest from property.

CANCELLATIONS & REFUNDS: We have a strict cancellation policy as outlined below. Cancellations must be requested by the Guest in writing and is subject to the policy in the vacation home listing and the cancellation fees below. The Guest may request a cancellation of their booking at any time up to or during the rental period, in which event the following cancellation fees shall be applied to the rental:
  • Free cancellation with full refund if Guest cancels within 48 hours of booking and at least 14 days prior to the check-in date;
  • 50% refund of the total rental fee if Guest cancels after the first 48 hours of booking and at least 14 days prior to the check-in date; and
  • No refund if Guest cancels less than 14 days before the check-in date or decides to leave early after check-in.
Landmark Vacation Homes is unable to waive any of the cancellation charges above, whatever the circumstances. We recommend Guests take out adequate cancellation or trip insurance either through their insurance broker or travel agent.

UNAVAILABILITY: If for any reason beyond the control of Management, the Premises become unavailable, Management may substitute a comparable unit or cancel this Agreement and refund in full all payments made by Guest.

STRICT NOISE ORDINANCE: We have a strict noise ordinance that must be followed. No loud noises, music, load vehicles are permitted between the hours of 10:00 pm and 7:00 am. Please note if these are not followed then you may be fined and asked to vacate the property.

APPROVED GUESTS AND USE: The Premises are for the sole use as a personal vacation residence by the approved Guest and Guest's party. Reserving Guest is responsible for any guests that use the property during the term of this agreement. Guest may not exceed the maximum occupancy for the property at any time. If the Premises are used, in any way, by more than the maximum allowed number of guests, (i) Guest and all others may be required to immediately leave the Premises or be removed from the Premises; (ii) Guest is in breach of this Agreement; and (iii) Guest forfeits its right to return of any monies collected.

OCCUPANCY: Approved Guests are persons who will occupy the Premises. No unlawful activity or any other activity that constitutes a nuisance is permitted on Premises. Approved Guests take full responsibility for all lost or broken items, and any damages to the Property of any kind.

CAPACITY RESTRICTIONS: The sleeping capacity for this property is limited to the number of beds provided (i.e. a twin bed sleeps 1 person, and a double, queen and king bed each sleeps 2 people). Extra guests beyond the maximum sleeping capacity are not allowed without our prior express written permission. Typically extra sleeping capacity is not possible at this property. Each additional guest exceeding the maximum sleeping capacity for this property will incur a charge of 10% of the nightly rental rate per guest, and will be charged to the credit card on file.

CLEANING: Premises will be delivered to Guest in a professionally cleaned condition. Should Guest's use and activity require more than regular cleaning services, Guest will be charged for associated excess costs.

PETS: We have a strict no-pet policy, with the exception of service animals. If you are bringing a service animal to the vacation home, we may ask you to confirm (i) whether the service animal is required because of a disability, and (ii) what work or task the service animal has been trained to perform. In the event that the service animal causes damage to the property and the animal's owner does not take effective action or the service animal is not housebroken, we may ask that the service animal be removed (provided the guest may still use the vacation home without the service animal), and we may retain an appropriate amount from the security deposit to compensate for any damages. With the exception of service animals, if any pets or animals are found to be occupying the vacation home without prior authorization, then a $500 cleaning fee will be charged.

NO SMOKING OR VAPING: No smoking or vaping is allowed on the Premises, with the exception that guests are permitted to smoke in the outside patio area, if available, at the property. If smoking or vaping does occur on the Premises, (i) Guest is responsible for all damage caused by the smoking including, but not limited to, stains, burns, odors and removal of debris; (ii) Guests may be required to immediately leave the Premises, or be removed from the Premises; (iii) Guest is in breach of this Agreement.

CONDITION OF PREMISES: Guest shall, at check-in, examine the Premises, all furniture, furnishings, appliances, fixtures and landscaping, if any, and shall immediately report, in writing, if any are not in operating condition or are in disrepair. Reporting repairs does not give Guest the right to cancel this Agreement or receive a refund of any payments made.

LOST ITEMS OR LEFT ITEMS: Management assumes no responsibility for any lost, stolen or abandoned items. If Guest has left behind an item at departure, Guest shall contact the local property manager and make necessary arrangements for the return of such items, which may be subject to a handling charge plus shipping costs. Landmark Vacation Homes does NOT handle any items lost or left behind by Guest.

MAIL SERVICES: You may ship directly to the home that you are staying in using Fedex or UPS while your are in the home, however we cannot guarantee delivery or security of any packages. This will be up to the shipping client and the shipping receiver to arrange. Management shall not be held responsible or liable for any lost, damaged or delayed deliveries. Any request to return a late delivery after Guest has left will incur an additional fee, plus the cost of shipping.

MAXIMUM OCCUPANCY: No guests in excess of the maximum occupancy specified in the rental agreement shall occupy the property. Breach of this will result in immediate termination of the rental agreement with a forfeiture of the entire rental amounts and or security deposit.

NO PARTIES: All of our rentals are in residential areas and may NOT be used for weddings, receptions, parties, or large gatherings. Any use of fireworks, confetti or substitutes thereof is strictly prohibited. Any disruptive events could result in the eviction and forfeiture of the entire rental amount and the security deposit.

ILLEGAL SUBSTANCES: No illegal substances are allowed in the property, and minors must not be in possession of alcohol. Violations will result in eviction from the property and no refunds shall be issued.

TV, CABLE, INTERNET & SATELLITE: No refunds shall be given for the number of devices, outages, content, or lack of content or personal preferences with regard to cable/internet/satellite service. Services are provided as a convenience only, and are not integral to this agreement. No refunds shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to service.

AIR CONDITIONING/HEATING: All of our vacation homes are equipped with air conditioning. Guest agrees that air conditioning shall not be set below 72 degrees and that the fan setting shall be set to “Auto”. Doors and windows shall be closed when air conditioning is in operation. There are no refunds for lack of, or malfunctioning HVAC units.

POOL AND SPA: If the vacation home is so equipped, spa heating is available at a rate of $30/night. Pool heating, unless solar equipped is an additional fee and must be paid for prior to use. Guest agrees not to tamper with pool heat controls or manipulate heater in any way. Pool heat shall not exceed 86 degrees. Guest understands that the area surrounding the pool and spa may not be fenced or secure. Guest understands and agrees to be responsible and liable for any damages that occur to the pool and spa and its support equipment through Guest misuse and/or negligence.

SYSTEM(S) FAILURE: In the event the rental unit sustains a failure of a system, including but not limited to water, sewer, septic, electrical, gas, plumbing, mechanical, appliances, heat pump, ventilating, pool, hot tub or other system or structural systems, neither the Property Owner nor Management shall be liable to Guest for damages, and no refunds shall be given for such failures. However, Management shall make an effort to promptly repair or replace the failed system or equipment, and in such event, Guest agrees to permit Management or its service provider to have reasonable access to the property to inspect and make such repairs.

UNFORESEEN OCCURRENCES: Management will not assume liability for any loss, damage or inconvenience caused by but not limited to the following: weather conditions, natural disasters, pests, construction, acts of God, or other reasons beyond its control. There shall be no refunds available as such instances are beyond the control of Management. It is highly recommended that Guest purchases travel and/or rental insurance.

RULES & REGULATIONS: NO COMMERCIAL USE. Guest agrees to comply with any and all rules and regulations that are at any time posted on the Premises or delivered to Guest. Guest shall not, and shall ensure that Guest and licensees of Guest shall not: (i) disturb, annoy, endanger, or interfere with other Guests of the building in which Premises is located or its neighbors; (ii) use the Premises for any commercial or unlawful purpose including, but not limited to, using, manufacturing, selling, storing, or transporting illicit drugs or other contraband; (iii) violate any law or ordinance; or (iv) commit waste or nuisance on or about the Premises.

Terms include a No Tolerance Policy regarding excessive noise, parties, or disturbing neighbors. Please make sure you are comfortable with our Terms as they are strictly enforced.

MAINTENANCE & REPORTING: Guest shall properly use, operate and safeguard the Premises including, if applicable, any landscaping, furniture, furnishings, appliances and all mechanical, electrical, gas and plumbing fixtures, and keep them clean, sanitary and in working condition. Guest shall immediately notify Management of any problem, malfunction or damage. Guest shall pay for all repairs or replacements caused by Guest, excluding ordinary wear and tear. Guest shall pay for all damage to the Premises as a result of failure to report a problem, malfunction or damage in a timely manner.

ENTRY: Management and its representatives and agents have the right to enter the Premises, at any time, (i) for the purpose of making necessary or agreed repairs, decorations, alterations, improvements, for maintenance or to supply necessary or agreed services; (ii) to verify that Guest has complied with the terms of this Agreement; or (iii) in case of emergency. Management and its representatives and agents have the right to enter the Premises, upon reasonable notice of at least 24 hours, to show the Premises to prospective or actual purchasers, tenants, mortgagees, lenders, appraisers or contractors.

PARKING: Parking is available at the vacation home and in guest parking lots. Many homes are in HOA’s that do not allow parking on the street even during the summer.

TERMINATION OF OCCUPANCY: Upon termination of occupancy, Guest shall: (i) return all keys or opening devices to the Premises, including any common areas; (ii) vacate the Premises and surrender it to Management empty of all persons at agreed upon time; (iii) vacate any/all parking and/or storage space; and (iv) deliver the Premises to Management in the same condition less ordinary wear and tear as received upon arrival.

WEATHER/MOTHER NATURE: Management cannot be held responsible for circumstances beyond our control. This includes excessive noise from construction or public/private events, wildfire/smoke, weather related interruptions, road closures, interruption of services and utilities or unexpected appliance breakdown. 

PERSONAL PROPERTY AND INJURY: (i) Owner Insurance: Guest personal property, including vehicles, are not insured by Property Owner or, if applicable, HOA, against loss or damage due to fire, theft, vandalism, rain, water, criminal or negligent acts of others, or any other cause. Property Owner/Management does not insure against personal injury to Guest, guests or licensees due to any reason other than the condition of the Premises. (ii) Guest Insurance: Management recommends that Guest carry or obtain insurance to protect Guest and licensees and their personal property from any loss or damage. (iii) Indemnity and Hold Harmless: Guest agrees to indemnify, defend and hold harmless Property Owner and Management from all claims, disputes, litigation, judgments, costs and attorney fees resulting from loss, damage or injury to Guest or licensees or their personal property.

MEDIATION: Guest agrees to mediate any dispute or claim arising out of this Agreement or any resulting transaction, before resorting to arbitration or court action. Mediation fees, if any, shall be divided equally among the parties involved.

JOINT AND INDIVIDUAL OBLIGATIONS: If there is more than one Guest, each one shall be individually and completely responsible for the performance of all obligations under this Agreement, jointly and individually with every other Guest.

ENTIRE CONTRACT: Time is of the essence. All prior agreements between Property Owner and Guest are incorporated in this Agreement, which constitutes the entire contract. It is intended as a final expression of the parties' agreement, and may not be contradicted by evidence of any prior agreement or contemporaneous oral agreement. The parties further intend that this Agreement constitutes the complete and exclusive statement of its terms, and that no extrinsic evidence whatsoever may be introduced in any judicial or other proceeding, if any, involving this Agreement. Any provision of this Agreement that is held to be invalid shall not affect the validity or enforceability of any other provision in this Agreement. The waiver of any breach shall not be construed as a continuing waiver of the same or any subsequent breach. 

RELEASE: In consideration of the right to visit the home, Guest agrees to release to the fullest extent allowed by law, Property Owner and its Management, members, officers, associates, employees, agents, representatives, attorneys, assigns, and affiliates (collectively, the Affiliates) from all liability or responsibility of any kind whatsoever for any personal injury, death, property damage or other loss sustained by me, my minor children, any guest identified on this form, or any guest or person allowed onto the property during my rental dates as a result of my, my children's or the guests participation in a visit to the home, due to any cause whatsoever, including without limitation negligence on the part of Property Owner or Management. I understand that this release will bind my heirs, administrators, executors, and any other person or entity seeking to claim under or through me.
Landmark Vacation Homes